Frequently Asked Questions
Everything you need to know about shopping with Motoneta Internacional.
What is the standard shipping time for international orders?
International orders typically arrive within 7 to 15 business days, depending on your location and custom processing times.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our courier's tracking portal.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I determine the correct size for me?
Each product page features a detailed 'Size Guide' button with specific measurements in both centimeters and inches to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are the materials used in your clothing sustainable?
Motoneta Internacional is committed to ethical fashion; 80% of our current collection is made from organic cotton or recycled synthetic fibers.